BOOK PROPOSAL
FILLING NEEDS
The Psychology of Human-Centered Selling in a Digital Age
K.A. Forrest
NARRATIVE SUMMARY
Filling Needs: The Psychology of Human-Centered Selling in a Digital Age is a practical, psychology-informed guide to what actually works in sales today—especially when dealing with real human beings, in real-world conversations, with real-world stakes.
AUTHOR
K.A. Forrest brings 25+ years of experience in sales strategy, client care, and conflict resolution. Known for a human-centered approach rooted in psychology and sharp observation
TARGET MARKET & ANALYSIS
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LEARN TO LISTEN BETTER. SELL MORE.
This assessment evaluates your understanding of human-centered sales principles. Based on 25+ years of field experience, these scenarios test real-world skills that create long-term client loyalty.
What You’ll Learn:
- • Listening and rapport-building techniques
- • Handling objections with “Yes, and…” approach
- • Client type identification strategies
- • Trust-building behaviors
- • Avoiding common service mistakes
Assessment Details:
• Takes approximately 15-20 minutes
• 21 realistic scenario-based questions
• Immediate feedback on each answer
• 4-level scoring system
• Personalized recommendations
“Filling Needs transformed my business into a closing machine! The combination of learning how to be a better listener, ask better questions, and changed my approach to client care.”
Business Owner Name
Reader, Filling Needs
A PERFECT STORY
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